How returns work.
To ensure that the breast pumps we rent out are of the highest standards of quality and cleanliness, they must be returned to our specialist cleaning facilities. Our returns are handled by Australia Post and the process is very easy, simply follow the steps below.
Hit the Return Item button below to get started.
1. Complete Online Form
You will need your Medi-Rent contract number.
2. Pre-Pay Shipping
Pre-pay shipping using a valid credit card. Shipping label will then be emailed to you.
3. Open Email with Label
Print label at home or at Aust Post – they can scan label on your mobile.
4. Drop off at Aust Post
Aust Post outlet.
Under no circumstances should you return your breast pump to the pharmacy that you collected it from, doing so will incur a non-refundable charge of $60.00 to cover the cost of us sending a courier to collect your pump and return it to us. If you are returning your equipment to the Sydney office in person, please make an appointment on 1300 726 666.