FAQs

Yes, we supply most of our goods Australia-wide except bassinets which are only available in Sydney.

We can deliver to your home directly (fees apply) or we also offer a convenient service whereby you can pick up your breast pump from one of a number of maternity hospital pharmacies in locations such as:

  • Sydney, Melbourne, Brisbane, the Gold Coast, Adelaide, Canberra, Perth, Gosford, Newcastle and Wollongong.

Simply refer to our Locations map under ‘About Us’.

For Sydney residents, we also offer pick-up of breastpumps or bassinets from our showroom in Matraville, Sydney.

We accept credit cards, bank transfers or cheques.

1. For rentals booked to be collected from our warehouse or one of our pharmacy partners:
If you haven’t yet collected your rental:
You can cancel your pickup order within 48 hours of booking by calling us or emailing us – if we have already charged your credit card, this will be refunded. If it has been more than 48 hours since booking we are unable to cancel your booking or offer a refund.
If you’ve picked up your rental:
Once you’ve collected your rental from our warehouse or pharmacy partner we are unable to accept a return in the event that you have changed your mind. You can still return your equipment early if you do not require it however we are unable to offer a refund. Returns should be booked through the returns page of our website.
2. For rentals being delivered by courier
Once your order has been placed it is unable to be cancelled.

The product you rent from us is considered yours until you tell us otherwise. Rental payments roll-over automatically month to month. When you are ready to return your product please let us know two business days in advance.

mybreastpump.com.au offers a 24/7 phone service or problem solve any queries or problems you may have. If you cannot get through to our customer service agents, please leave a message and we will return your call ASAP.

Yes we charge a delivery fee or freight for all products. This will be added to your quote before you click the order button.

Delivery times are based on your location. For bookings made in Sydney first thing in the morning, we deliver the same day. Pick-up is also available from our warehouse in Matraville or from a number of hospital pharmacies. Please refer to the specific product page for pharmacy locations.

All equipment is cleaned and disinfected between each client usage to ensure that it adheres to Australian healthcare standards. In addition to our rigorous methods, our facilities are regularly tested by an independent laboratory to ensure cleanliness and safety. Prior to any equipment being delivered we perform a service and safety check to ensure proper functionality and risk-free usage.