1. For rentals booked to be collected from our warehouse or one of our pharmacy partners:
If you haven’t yet collected your rental:
You can cancel your pickup order within 48 hours of booking by calling us or emailing firstname.lastname@example.org – if we have already charged your credit card, this will be refunded. If it has been more than 48 hours since booking we are unable to cancel your booking or offer a refund.
If you’ve picked up your rental:
Once you’ve collected your rental from our warehouse or pharmacy partner we are unable to accept a return in the event that you have changed your mind. You can still return your equipment early if you do not require it however we are unable to offer a refund. Returns should be booked through the returns page of our website.
2. For rentals being delivered by courier
Once your order has been placed it is unable to be cancelled.